Customer Service
- General Information
- General questions can either be submitted through the Contact Us page on this website or you can email us directly at: info@fretboardcoffee.com
- For questions or concerns about your coffee order, the ordering process, or if you are having issues placing an order, please email: orders@fretboardcoffee.com
- Questions or comments for the roaster, please email: dave@fretboardcoffee.com
- Shipping & Delivery
- We try and give our customers as much flexibility as possible so can ship using UPS, Fed-Ex and the US Postal Service. We have the ability to track shipments with all three providers. There are several options for each provider and cost will vary depending on the destination and shipping method chosen.
- Privacy & Security
- Fretboard Coffee does NOT sell, trade or share any customer information or customer email addresses with anyone... EVER. Our ordering system is safe and secure and customer information is only used to fulfill orders.
- Payment, Pricing & Promotions
- Customers can place orders for fresh roasted coffee beans by using the cart on this website. We accept Credit Cards, Debit Card and Paypal. During the Checkout process customers need to select Paypal even if payment with a credit card is intended. The last step of the confirmation process allows the entry of Credit Card info. From time to time we will be running promotions. During the checkout process you will be prompted for a coupon code which will entitle that particular promotion.
- Updating Account Information
- My Account at the top right of the page will allow customers to enter multiple addresses and contact information.